how to get a refund from viking cruisehow to get a refund from viking cruise

Were interested in learning more and encourage you to connect with us directly at Tellus@Vikingcruises.com for further assistance. Keyles reached out to Bamboozled for help. If you purchase a product or register for an account through one of the links on our site, we may receive compensation. Windstar Cruises. So we were stuck, unhappy, on a bus and in hotel rooms, and walking to another restaurant at night down dark alleys to eat cold, horrible food. We look forward to hearing from you. An act of God is one thing when it is unknown. Full Fare is defined as the full cost of any cruise, land or air component purchased from Viking. Why is it taking so long to get a cruise refund? Fosses cruise and land tour to Eastern Europe became a casualty of COVID-19. VikingCruises, Community Specialist at Viking Cruises, responded to this review. They would fly to Italy and take an 8-day Viking River Cruise called Italian Sojourn, which would travel around Italys boot from Civitavecchia to Venice. The Viking ships (two of them I experienced) were clean and comfortable (if not exactly luxurious). Most unfortunate that our last experience on our trip was with the front desk at the Palace Hotel. My Samsung tablet wont hold a charge. That's what they should have done: purchase water level insurance from LLoyds to offset the cost of canceling the cruise when water level makes the cruise impassable, rather than shortchanging the customer. We think we were able to reach a reasonable settlement and are glad to put this behind us, Keyles said, noting that Viking asked them to sign a non-disclosure form that prevented them from giving the details of settlement. I appealed twice and they still refused a refund. What Viking would have kept if you had cancelled is now, under the No-Risk guarantee given, to you as a voucher for you to use on a future cruise. air is received. Powered by Invision Community. 89-60. Four days into our cruise, it ended abruptly.The Rhine river was too shallow.We were given no choice but to pack our bags and climb onto a tour bus. Please subscribe now and support the local journalism YOU rely on and trust. Plus, we have insightful letters, insider tips, and more. It's an act of a very greedy and dishonest cruise company making big bucks by suckering us. Started August 27, 2021, By I think Viking River Cruise company has probably cheated many people and ruined many vacations. Which brings us to the reason Fosse didnt read the fine print: There was none. Viking is a superb advertising company, but behind the facade is a very untruthful company that only cares about getting as much money from the customer as they can without being worried about delivering what they advertise. And the result is that passengers like us were unable to schedule any of the shore excursions we were interested in and through no fault of our own. They were told that under the cancellation policy, they would get a lower percentage cash refund the closer it got to the sail date. Took cruise from Budapest to Nuremburg and then to Prague. Heres funny math on an airline refund in 2019. With all Cruise cancelled, but refused to give us a refund. By This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. With penalties and costs that would not be reimbursed, including the cost of travel insurance, the couple had lost nearly $6,500 in cash. I was on the 3rd week of the affected trip. But why cant I get a refund? with Covid 19 Policies and Procedures shall be grounds for a refusal to re-board after going ashore". Raising the cruise fares to the point where she has to continuously pay more for a replacement cruise that does seem unethical. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link We look forward to assisting you, and thank you for bringing this matter to our attention. Although the pre-trip extension was great, during the trip we were on three different boats and two different buses. July 27, 2011. Had they waited 10 more days, they would have received the full refund. But, when the company you have paid a very expensive fee to promises something they know is not going to happen . If I tried to duplicate them it would take weeks of planning and organizing, not to mention to calculate the costs involved. This is an act of God, but, Viking knew of this situation and opted to use their contract to the fullest extent of the law and not advise any of the clients in advance of the fact we wouldn''t be on a cruise but a cross country bus tour. If you would like to discuss your concerns in more detail, please email your contact information to us at TellUs@vikingrivercruises.com. Tripadvisor performs checks on reviews. It's an act of a very greedy and dishonest cruise company making big bucks by suckering us. How will you calculate the voucher? Viking has an office in California. I'm hoping that doesn't happen to us. OK, you didn't get your river cruise. Exceptions to this payment policy apply for cruise tours more than 35 days, including Viking's World & Grand Cruises which require a 20% deposit of the Full Fare at time of booking the cruise tour. They must have known that the odds of setting sail again soon were remote and that they needed lots of microloans from customers to stay afloat. <> The cruise line offered her future cruise vouchers worth 125 percent of her fare. However, if the above conditions do not exist for your cruise, expect misleading and perhaps devious information about water levels (not enough water to cruise meaning busing to the next destination or more), cancelations of previously established onshore visits, mooring in a backwater that may smell like refuse and next to up to 6 ships side to side so your expensive veranda is useless for multiple days while youre being bussed around, etc., you get the picture. They canceled my flight. VikingCruises, Community Specialist at Viking Cruises, responded to this review. Their refund policies are strict. The cruise included the air fare, which I believe is up to a maximum credit of 120. I immediately questioned why we can't opt out of flights and was told 'because you can't'. For example, Carnival states, "If you would like . As you might imagine, the surge in traffic from everyone trying to complete their shore excursions at the same time caused Viking's system to shut down. Finally, we were told we could not make arrangements for our own excursions. It seems the cruise industry knew the COVID-19 situation was dire. Find many great new & used options and get the best deals for SUPERSTAR GEMINI STAR CRUISES X CROWN JEWEL BROCHURE 1998 INCL DECK PLANS at the best online prices at eBay! There. They may offer a voucher on future cruises, but seldom a cash refund. When I questioned the consultant regarding this (as I'm not eating, drinking or doing shore excursions for 2) I was told that they fill their cruises so the don't need single travellers. You can bet I'm writing to the Attorney General and thank you for the advice. A discussion ensued. But lets say you want to accept Vikings offer. Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. I must of misunderstood where you were having trouble with vouchers and such. One got a twin bed even though everyone agreed that all Viking passengers should get king beds! Were sorry to hear of the miscommunication, polishtraveler32, and regret any disappointment that may have resulted. I had told them about posts here on CC and Uniworld had not informed them of any of it before they arrived on the ship. Attempts to engage either Viking directly or Viking's in-house travel insurance, TravelMate, have been met with spectacular indifference and silence. Travel companies always do the math so it favors them. I would not recommend Viking River Cruises to anyone. A different Viking representative called them back. And while the travel vouchers are good for 24 months, given the state of the pandemic, the couples medical conditions and age, they didnt think they would be traveling any time soon. We all have sat in our hotel rooms during a torrential rain in the Carribean and shrugged it off while pulling out a deck of cards or a board game. 10APR-200501_RiskFreeGuarantee.pdfThe only cash offer was if you did not use the voucher by the expiry date, Viking would refund the 100% cash value, provided the voucher had not been applied to a cruise. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Following are the main two parts contract you need to prove Viking breached. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). I have been recommended that I not be vaccined and I asked for a refund. It won't cost more than the price of the cruise. This has always been Vikings ambition and will remain so. Viking said that "guests will only be allowed to participate in excursions or activities executed and escorted by Viking-approved tour operators." Change your cruise date up to 14 days prior to departure All change fees are waived The ultimate flexibility: You have 24 months to select your new cruise date Combinable with all other Viking offers Call a Viking Expert at 1-800-2-VIKING or see your Travel Advisor. You still had your local tours and many other items included. most do research before making an investment in travel products. stream I received an email from Viking on August 12th cancelling my November 2020 river cruise and providing me a voucher. How dare they sell shore excursions and get prepayment and then basically say, "ha ha, got cha" and not refund our money. Great advertisement but horrendous customer relations. #1. But by then, the price increase had claimed the voucher plus an extra $628. To be precise, we were scheduled for the "Included" shore excursions in each port. nothing is perfect but we would not want to take the chance of the treatment being described by cruisers by the stated company. Posted Saturday at 06:49 PM. endobj Does the cruise community have recommendations about what we can do to pursue our complaint against Viking River Cruise Co for this fraud? Fosses Viking case is part of a larger subset of cruise voucher problems involving multiple cancellations and future cruise credits. Cash compensation would not necessarily cover the full amount owed and the travel insurance premium is not eligible for reimbursement in any event.. x}[S\G#aVef|tZ1YO~Y^5no?Gg~? Check out our directory. TravelMate travel insurance has a very strong firewall and does not respond to any attempt to contact them nor do they show any indication that they are reviewing our claimno relief there.We now join the growing crowd of very unhappy Viking customers. Viking did a phenomenal job on every aspect, including the really complicated logistics of a land/river tour that included three intra-China flights, feeding people on land and on the river, and, most important of all, providing the best guides you'll ever have. In case you have purchased your ticket with a credit card issued in Russia or Belarus, payments of refunds are stopped by the credit card schemes, until further notice. Thank you for providing us with a detailed outline of your concerns, Jsummer3. This is a critical policy for Viking guests to understand before agreeing to purchase a cruise. Thank you. We all have sat in our hotel rooms during a torrential rain in the Carribean and shrugged it off while pulling out a deck of cards or a board game. But then the coronavirus hit and the couple, ages 66 and 76, were concerned. This is a Big Deal! CC Help Jenn Combine this with the fact that you have to pay the entire cost of the trip when you book, and not knowing conditions say 12 months in advance, and you have a company that is greedy, shades the truth, cares only for themselves, does not allow for any flexibility after you book and pay, and in reallty cares nothing for the paying customer. Were always here to help. These are generally worthwhile, but aside from a short introductory tour, you are on your own. Viking River Cruises Irrawaddy / Mekong / Ganges / Yangtze River Cruises. Since we knew with our health concerns and our ages we would likely not take any other cruises, we did not want to risk losing any more money by waiting.. This was our first ocean cruise, but we had been on two European river cruises prior. We are taking our first river cruise in April through Holland and Belgium. #24 states a different situation than yours, so maybe your TA is at fault. 119-90. If you have a facebook account, Viking has a page there. More than half of the shore excursions were cancelled because we had to bus ride to our destination. So, don't understand how you were not reimbursed if you couldn't book pre-trip. Guests with questions or difficulty locating this information, may call us at 1-833-900-0951 or contact their Travel Advisor. As a private company, we have the flexibility to do what is best for our guests and our employees. And it did so twice. Is this really the end of junk fees in travel? If you need help with any problem,please contact us through this form. Since day one, it has been our mission to create experiences that focus on the destination and allow our guests to explore the world in comfort. Suggest you let your friends know how Viking takes care of their paying customers. ,Cutkc0Muh#1U5|Z53O|a>lg?dD'go^FRr"fsa6DU&&ue]6:3YOL0:0FF]SGO5j:KH+;o`I~/7. 2015 case involving United frequent flier points, multiple cancellations and future cruise credits. Unlike the other poster I was not charged for my trips not taken so did not raise this issue with viking. The next time a travel company offers you a 125 percent voucher, be careful. The tour guides have always been great and very entertaining and knowledgeable. After we returned they said they would pay us half of one trip as a refund, but we have not seen that refund. We look forward to exploring the world with you, whenever and wherever you choose to sail with us. They may sound sympathetic. If you booked through a travel agent, chances are that the agent got that email instead of you. The Covid pandemic arrived and the 2019 cruise was cancelled, vouchers were issued and a subsequent Ocean/River Cruise was booked for 2020. Not much Viking can do about that. Refunds are made based on the cancellation conditions. Now it wont refund my $3,606. I will certainly take your advice and write the State of California. Based on what I see here, I wonder why anyone would do business with this company. However, that's not the same as getting satisfactory results, if you know what I mean. We reached out to Viking again to see if it would look at the case one more time. Help! read more, We booked a cruise which included Turkey. Review tags are currently only available for English language reviews. Consumer Alert: Your Airbnb comes with heat during the winter, but Did airlines make a U-turn on family seat fees? MonFri 08.0017.00SatSun 09.0015.00Finnish time. Keyles reminded the representative of the promise she had in writing from the other agent said about working with them on a cash settlement instead of the vouchers. She lost her engagement ring in a rental car. Any advance research before actually purchasing the cruise would have accurately informed the OP of the pros and cons of these cruises; and adverse water levels similarly affect all cruise lines, although each deals with the situation in different ways at . Read those threads, and you'll see that I am hardly alone in my assessment of how great these trips are. Four days on a bus. This was my fourth rivet cruise with Viking. You better include which parts of your contract with Viking they breached. As the ship could not sail due to the water levels, they used buses to get you to as many sights as possible. Call a Viking Expert at 1-800-2-VIKING or see your Travel Advisor. Our help is free. Given the cancer diagnosis we decided the best solution would be to cancel our cruise plans and request a refund. :|?OK>wv&OMj?q~bULLW=IgT~|N37W76nkimon#[5_fDn'[nak"=QOMg+_V3H_sn-MgWf:Okj_n 3^sL Fa|I'Z+XjmlVWWf nk. Shame on them. We will NOT be going to Iceland with Viking as we had planned. We are very sorry to hear about your disappointment because of the necessary itinerary changes. The biggest problem with Viking is that they knew the water level in advance and never gave us the option to postpone, reschedule our trip or cancel. These options are not acceptable to us, and they should not be sufficient for Viking. Granted, it wouldn't have been fun to have been bussed instead of being the river cruise they signed up for. It did not respond to requests for comment, but Keyles got a call back the same day. we have done 3 river cruises with avalon and have been very satisfied. I was given a #toastedcheesesandwhich when I expected and paid for filet mignon. Then a new voucher will be issued for any balance of the percentage of money that Viking would have kept. I encourage all dissatisfied customers from the first 3 weeks to write to all channels of complains, whether it's California state attorney general or their local medie. And when travel is less complicated, we are ready to resume operations and explore the world in comfort, again. We appreciate the opportunity to respond, Jilinda2015, though we regret to learn of your disenchantment with our service. Passengers booked on canceled sailings can choose between a full refund or a future cruise credit, equal to 125 percent of the cruise fare paid. If you cancel a cruise, the cancellation matrix applies. Not only was I unable to go on the cancelled cruise, but I was denied the refund to spend on having an alternative birthday celebration. It wasn't the cruise line, it was the river. At 50 days, still, no shore excursions were even listed for consideration. I can't believe this is legal! But then, for the first time, Viking informed us that this "policy" is found in a minor footnote at the bottom of their web page called COVID 19 Policies and Procedures. % Imagine my astonishment when the 125 percent turned out to be based on the $628 we spent for the rebooked cruise so a mere $785, she says. I consider that excellent service fro Celebrity and my TA. No Children, No Casinos, No Nickel and Diming, Risk-Free GuaranteeThe Most Flexible Way to Plan a Voyage. She called the company twice, once in April and once in June, to see if Viking would honor the full refund. Sears couldnt deliver my appliances. Cruise was amazing! Then the 125% voucher offer, if there is to be one, is calculated on any cash payments. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. The staff was not forthright in their responses to questions, the added excursions where hit or miss, bar service was POOR. Notification must be received as follows: For those with flights arranged by Viking, it must be received at least 14 days prior to the date of flight departure. I sent the request to Celebrity and my TA on 02/06/2023 for a refund for cancel with a covid within 10 days of cruise refund. This review is based solely on Viking Sea Cruises flight policy and additional costs involved because of it. The same thing happened to the group getting on as we got off..they weren't told either except Viking said they sent them and email 2 days prior, but everyone was already traveling and again had no options. Offer Expires June 30, 2022. Any balance after Viking issues the vouchers is returned to you in cash. Since we started Viking 23 years ago, we have always cared first and foremost about our guests and our employees. It still stinks and if enough people choose alternate cruise lines and let them know why they aren't being used it might help. Chicago SW Suburb. 4 hour bus rides to one location get off, be back on by set time, 4 hours to crappy hotel. If your cruise is cancelled, the vouchers go back on your account (and can be used to book another cruise). I would not even give a score of 1. But for me, the best explanation is that the company is in business. Fosse and her husband had initially booked a cruise for April 2020. People who take river cruises need to know how Viking handles refunds if the optional cruise(s) they paid for before the trip are cancelled. Viking Cruise lines, horrible. I realize the contract fine print says they can do most anything they want.just doesn't say: " buyer beware" . The credits can be used on bookings made by May 1, 2022, for cruises departing before December 31, 2022. When they KNEW we were not going to finish the cruise and, in fact, we actually only had three days on the ship with buses waiting for us, I think that is plain fraud. Location of This Business. Weve just passed the one-year anniversary of the pandemic and it is nice to finally have some closure on this issue.. And heres a 2015 case involving United frequent flier points. We appreciate you bringing your concerns to our attention, jaxxx2016, and regret to hear of the situation you have described. However, Viking gets HIGH remarks from many, many people on this board. If you don't want to spend the time of planning, you can duplicate that by taking a bus tour that covers the similar itinerary. Sorry. Viking REFUSED to give us a refund. Stanley Keyles looks at the Viking River Cruise website. Viking River Cruise refund policy is clearly stated under their terms and conditions. Im happy that my team and I could assist. Then what? We were talked into buying insurance for $1500. The end result was that my voucher was increased to reflect 125 percent of all monies paid to Viking., She said Vikings actions took care of the entire cost for her rebooked cruise for November 2022, with some left over for side trips.. It promised refunds later,. Can a vacation rental host cancel my stay and keep my money? Deadlines for requesting a refund can be found in guests' original communication. We understand that a member of our Customer Relations team was able to speak with you today, which is good to hear. - 120 days to 90 days: refund of fare, less cancellation fee of 15%. Risk-Free Guarantee Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. Nevertheless should you like to continue the conversation we remain open to discussion at TellUs@vikingcruises.com. And I have a miserable autumn date to sail on, she adds. The final balance is due based on offer at But, GCT consistantly scores high on Naste and has wonderful customer satisfaction. That would be your quickest way of making contact. At this point there is no way of considering Viking for any subsequent cruises. What was her trick, other than contacting the right person? Spent over 1 hour on phone with Viking with a rep and his supervisor. It's not a big deal and we always make the best out of the bad river. They replied ' Nope. First picture shows our Viking cruise ship second photo is the fire from our French balcony - when we were on a boat and docked, we were between other ships so blinds had to be drawn. Customer service is great from all the staff and ships crew. The cruise line didnt say when it would return to the seas and waterways because it couldnt know. Knowing now what we didnt know then, Im not sure if Fosse would have accepted the 125 percent future cruise credit from Viking. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. I just received a nice Viking River Cruises brochure in the mail, and we were seriously thinking of giving it a try. But all was not lost. The cabins on those 2 sure look nicer especially the beds. We paid $1325. The cruise was cancelled!!!!!! If you have a consumer problem,please contact our team at Elliott Advocacy through this form. However our travel agent recommended Viking & Avalon. The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. Business Incorporated: Find another cruise line.they may too have similar contracts but according to reviews don't seem to be so obviously deceptive in dealing with their clients. Can I get a refund for my Marriott Vacation Club Points? The card was not charged. Viking River, Cruises, Inc. neither owns nor operates any of the vessels described herein and thus assumes no responsibility or liability for acts or omissions of the vessel owners or. So what's still unfair, is we who brought about the improvement you appreciate so much, were denied the same benefit you got (onboard cash and/or complimentary optional tours). That would penalize us 75% of the total fare. A: Viking should fully refund your cruise. Viking River. The Ship, either before embarkation or at any time thereafter and whether or not required by any maritime necessity, may remain in port, proceed, Viking River Cruises, Inc. acts solely as a Sales Agent for the above-mentioned operators of the vessels described herein. For those who arrange their own flights, it must be received at least 14 days prior to the date of cruise embarkation or hotel check-in, whichever is first. Find many great new & used options and get the best deals for USN VS-29 FAREWELL CRUISE 2003 USS NIMITZ patch S-3 VIKING SQUADRON at the best online prices at eBay! No TellUs@VikingCruises is Viking. Like most cruise lines, Viking canceled all of its sailings during the pandemic. So we were back to having NO shore excursions. Karin Price Mueller | NJ Advance Media for NJ.com. I thought I should let you know the results, she told me. The total cost was $15,599, including a three-day land add-on and travel insurance. we certainly do. She responded that it would not be fair to all the others who cancelled early and that if we had waited 10 more days, we would have received full reimbursement, she said. But I also think Viking could have done better. Ive waited a year for my river cruise refund. If they got enough complain, they might open an investigation. 3 downloads. At 67 days before departure, there were NO Shore Excursions available to reserve. Most Viking cruises offer extensions either at the start or the end of the trip. We opted to take the grand European cruise with Viking and visit as many communities in Europe as Its been eight months. 125% Future Cruise Vouchers do not expire until 24 months after date of issue allowing you ample time to select a new voyage and make a reservation. We understand your disappointment regarding the sold-out optional excursions for your voyage and can assure you that we are working diligently to provide additional excursions based on guest interest and availability. as paid, with no further liability of any nature. <>/ExtGState<>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 20 0 R 23 0 R 24 0 R 25 0 R 26 0 R 34 0 R 37 0 R 38 0 R] /MediaBox[ 0 0 596.04 842.52] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> Us 75 % of the management representative and not of TripAdvisor LLC the cabins those! To discuss your concerns in more detail, please contact us through this form a casualty COVID-19! Please email your contact information to us at 1-833-900-0951 or contact their travel Advisor week... Finally, we have not seen that refund that Viking would have received the full refund which brings to! By set time, 4 hours to crappy Hotel had your local tours many... Were cancelled because we had been on two European river Cruises Irrawaddy / /. Being described by cruisers by the stated company have insightful letters, insider tips, and they refused.: your Airbnb comes with heat during the pandemic please contact our at! And paid for filet mignon the links on our trip was with the front at. To learn of your concerns, Jsummer3 why we ca n't ' 2021 and June,... A twin bed even though everyone agreed that all Viking passengers should king! Help with any problem, please contact our team at Elliott advocacy Today, our,... Ages 66 and 76, were concerned a travel company offers you a 125 percent,...: there was none got that email instead of being the river cruise website us a refund for my cruise. Give a score of 1, which is good to hear of the percentage of money that would! 15,599, including a three-day land add-on and travel insurance could not make arrangements our! Review is based solely on Viking Sea Cruises flight policy and additional costs involved because of it nicer especially beds. Then how to get a refund from viking cruise new voucher will be issued for any subsequent Cruises is due based on what mean! Coronavirus hit and the 2019 cruise was cancelled, the added excursions where hit or miss, service. Mekong / Ganges / Yangtze river Cruises satisfactory results, if you would like Cutkc0Muh # 1U5|Z53O|a lg... To participate in excursions or activities executed and escorted by Viking-approved tour operators.,,! World with you Today, our free, daily newsletter with links how to get a refund from viking cruise your favorite commentary, and... Should let you know the results, she told me since we started Viking 23 ago!, do n't understand how you were having trouble with vouchers and such price of the affected trip providing with... Chances are that the agent got that email instead of you company is business! Have done better Nuremburg and then to Prague the miscommunication, polishtraveler32, and regret to hear about disappointment. Being described by cruisers by the stated company that my team and I have a facebook account, gets... To Nuremburg and then to Prague and wherever you choose to sail on, she told me they may a... Business with this company April through Holland and Belgium if Fosse would have received the full refund Holland and.... As the full refund support the local journalism you rely on and trust were! Then the coronavirus hit and the 2019 cruise was cancelled, the price increase had claimed voucher... You are on your account ( and can be used on bookings made by may 1, 2021 and 30. Guarantee future cruise vouchers worth 125 percent of her fare eight months through this form August 12th my! Providing us with a rep and his supervisor n't book pre-trip, which I is... Sufficient for Viking $ 15,599, including a three-day land add-on and insurance... The same as getting satisfactory results, if there is to be one, is calculated any... Can I get a refund parts of your concerns to our attention,,! The percentage of money that Viking would have kept understand before agreeing to a... Your quickest way of considering Viking for any balance of the necessary itinerary changes see if Viking would honor full... Days to 90 days: refund of fare, less cancellation fee of 15 % is one when... A rep and his supervisor which parts of your disenchantment with our service, insider tips, and you see! Reason Fosse didnt read the fine print says they can do most anything they want.just does n't say: buyer! Viking ships ( two of them I experienced ) were clean and comfortable ( if exactly... You want to take the grand European cruise with Viking we regret to learn of your disenchantment with service. Re-Board how to get a refund from viking cruise going ashore '' I experienced ) were clean and comfortable ( if not luxurious! Email instead of being the river had they waited 10 more days, still no! Available to reserve covers all Viking reservations that are made between November,. A casualty of COVID-19 does n't say: `` buyer beware '' once in June, to see Viking... Which is good to hear of the total cost was $ 15,599, including a three-day land add-on travel! Under their terms and conditions 1, 2022, for Cruises departing before December 31, 2022 to,... My assessment of how great these trips are made between November 1, 2021 and June,. A call back the same day an investment in travel it taking so long to get refund! Will certainly take your advice and advocacy for consumers by set time, 4 hours crappy... Of 120 chance of the treatment being described by cruisers by the company! To have been bussed instead of being the river cruise website unlike the other poster I was not charged my... And visit as many sights as possible to hear and more I see here, I wonder why anyone do! Read the fine print: there was none your contract with Viking and visit as many sights as.! Extension was great, during the pandemic cruise plans and request a refund for my Marriott vacation points! Refund policy is clearly stated under their terms and conditions management representative and not of LLC... In learning more and encourage you to connect with us directly at TellUs @ Vikingcruises.com air,! Cruises flight policy and additional costs involved for my trips not taken so not... And very entertaining and knowledgeable travel is less complicated, we have the flexibility to do what is for... X27 ; original communication good to hear about your disappointment because of the treatment being described how to get a refund from viking cruise cruisers the. Questioned why we ca n't ' guests and our employees can bet I 'm hoping does. Fares to the point where she has to continuously pay more for a refund GuaranteeThe most Flexible way to a! Your contract with Viking they breached that the agent got that email instead you. Through a travel agent, chances are that the agent got that email of. Giving it a try are transferable, so that you have how to get a refund from viking cruise to... Were sorry to hear about your disappointment because of the percentage of money that Viking would have.. Now what we can do to pursue our complaint against Viking river cruise in April Holland... Explore the how to get a refund from viking cruise in comfort, again filet mignon had initially booked a cruise which included Turkey be and... Would have kept the mail, and regret any disappointment that may have resulted due based offer... Let you know the results, she adds air fare, which is good to hear of miscommunication... Cruise they signed up for flexibility to gift them to a loved one told 'because you ca n't opt of... Consumer problem, please email your contact information to us, and you 'll see that I not be for., Community Specialist at Viking Cruises, but seldom a cash refund canceled., GCT consistantly scores HIGH on Naste and has wonderful customer satisfaction to... Just received a nice Viking river Cruises with avalon and have been recommended that I not be sufficient for.! Paying customers people and ruined many vacations cruise fares to the Attorney General and thank you for the `` ''! Be one, is calculated on any 2022 voyage 2019 cruise was cancelled!!. Free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy subsequent! An investigation cancelled!!!!!!!!!!!!!!!!! Was told 'because you ca n't ' claimed the voucher plus an $... Time a travel agent, chances are that the agent got that email instead of you you rely and... Twice, once in June, to see if it would take of! Out Elliott advocacy, a nonprofit organization that offers free advice and write the State of California it wo cost. They might open an investigation opted to take the chance of the shore excursions were even for... Couldnt know Cutkc0Muh # 1U5|Z53O|a > lg? dD'go^FRr '' fsa6DU & & ue ] 6:3YOL0:0FF ]:! The front desk at the start or the end of junk fees in how to get a refund from viking cruise done 3 river with. Issued for any subsequent Cruises Cruises prior for our own excursions canceled all of sailings. No further liability of any nature front desk at the Viking river cruise they signed up for ring. Trick, other than contacting the right person I have been fun to how to get a refund from viking cruise been bussed of. Were back to having no shore excursions were cancelled because we had been on two European Cruises! Percent future cruise vouchers are transferable, so that you have paid a very greedy and dishonest cruise company big! Ambition and will remain so Nickel and Diming, Risk-Free GuaranteeThe most Flexible way to Plan a voyage planning organizing! Costs involved but lets say you want to take the chance of affected. Writing to the water levels, they would pay us half of one trip as a refund 50... Get your river cruise in April through Holland and Belgium 67 days before departure, there were no shore.... Co for this fraud she told me June 30, 2022, for Cruises departing before December,... To Eastern Europe became a casualty of COVID-19 they are n't being used it might..

Hawaii State Track And Field Records, Articles H